Credit Control Climbing above expectations

Debt Collection Agent

Worcestershire

We are excited to announce that due to continued growth we are looking for Telephone Collection Agents to join our team.

The Collections Agent will be responsible for contacting and collecting payments from existing customers who have failed to make a payment on their contractual due date. You will be responsible for conducting accurate assessments of a customer financial circumstances to determine if the customer is in financial difficulties and setting up affordable repayment plans.

Key Tasks:

  • Maintain a highly professional and informative manner in all dealings with customers
  • Effectively deal with inbound and outbound calls
  • Chase outstanding payments from early, mid and late collections
  • Complete income and expenditure assessments with clients struggling to meet re-payments
  • Follow up on re-payment promises
  • Data Input – updating the CRM with full accurate notes and add any correspondence from debt management customers
  • Collecting debt owed from clients and handling card payments
  • Act in accordance with FCA guidelines at all times
  • Co-operate with Managers and carry out any duties as requested.
  • Any other responsibility required to perform the role.

These responsibilities may change depending on the business requirements

Personal Specification:

As this role requires customer interaction, we expect some common specifications in our agents.

  • Previous experience in a collections role/ strong telephone based role
  • Ability to empathise with customers struggling to make re-payments
  • Computer literate
  • Excellent attention to detail
  • Good time management skills
  • Excellent organisational skills
  • Have an excellent telephone manner
  • Ability to work using own initiative and motivation
  • Demonstrate flexibility in busy times where possible.
  • Willingness to adapt to change.
  • Willing to learn new things by the trainings provided by the organisation

Job Type: Full-time

Corbital – England & Wales
Registered Address

25 The Strand
Bromsgrove
Worcestershire
B61 8AB

Number – 11036509

Corbital – Scotland
Registered Address

Unit 4 Stevenston Industrial Estate
Stevenston
Ayrshire, Scotland
KA20 3LR

Number – SC622842

Corbital – Ireland
Registered Address

8 Priory Office Park
Stillorgan Road
Blackrock
Co Dublin

Number – 628147

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